COVID-19 UPDATE

Friday 13 March 2020 Filed in: General

Here at WhateverWheels, we are happy to announce our showroom will reopen to the public from 6th June by appointment only.


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*UPDATE: 05/06/2020*
  • Our website will remain fully operational where you can order vehicles, clothing, accessories & parts for nationwide delivery.

  • Our motorcycle, scooter and ATV showroom is open by appointment only from 9am on 6th June 2020.

  • Our clothing and accessories department instore is open from 9am on 6th June 2020.

  • Our workshop remains open for appointments ONLY, we will not accept any work unless it is pre-booked. All appointments must be booked using our normal contact methods - All appointments are required to follow social distancing measure and where possible, be fully contactless.

  • Customer Support & Technical Support will remain available via telephone, email, social networks and WhatsApp.

  • Delivery Update:

    Standard parcel couriers are operating as normal but next day deliveries are none guranteed.

    Our trusted motorcycle & ATV couriers are fully operational to enable us to deliver your new motorbike or ATV right to your door.

    ALL deliveries are contactless to protect our customers, drivers and partners. Due to high order volumes, delays may be expected. Currently vehicle orders are being delivered within 7-28 days from date of order.

  • Finance Update:

    Our large selection of finance partners have been affected by the COVID-19 crisis. The majority have a limited work force to only undertake essential applications and payouts. During busy periods, finance applications may take longer than normal to process.

    Santander: Operating as normal

    Klarna: Applications can be submit using our online application process and through our website checkout. Klarna Finance UK are only accepting applications upto a loan value of £5,000. Application above this will be declined or postponed until further notice by Klarna. Klarna are still processing, accepting and paying out, this means the majority of our motorbikes, scooters and all accessories can still be delivered.

    Superbike Loans: Operating as normal

IMPORTANT NOTICE


IF YOU HAVE ANY SYMPTOMS OF COVID-19, DO NOT VISIT OUR STORE


DO NOT ATTEND THE STORE UNLESS YOU HAVE A PRE-BOOKED APPOINTMENT


  • To ensure the safety of both our staff and customers, we are only allowing customers with a pre-booked appointment to enter the showroom, this is to prevent over crowding and to ensure social distancing is adhered to by our customers and staff. A member of staff will be available throughout your visit to assist you where possible.

    All appointments are booked for 30 minutes so please ensure you arrive on time for your appointment, late arrivals may be turned away due to other bookings.

    DO NOT ATTEND THE STORE UNLESS YOUR APPOINTMENT HAS BEEN CONFIRMED

  • Upon entry to the store, you will be asked to use our hand sanitiser station, you MUST use this when entering and exiting the store. Hand sanitiser is available throughout the showroom.

    If you wish to wear a face covering or protective gloves throughout your visit, this is welcomed and can be provided at your request.

  • We have put a one-way system in place in our showroom, this is to ensure safe distances are adhered to by both staff and customers.

  • We have implemented a DO NOT TOUCH policy in our showroom, this is to ensure surfaces remain clean where possible. In the event you need to sit on a motorbike or examine a product, please inform a member of staff to ensure we can clean any contaminated surfaces after your visit.

  • Due to social distancing measures, we have adjusted how we complete vehicle sales, please don't be offended by us not sitting together at a desk discussing figures.

  • Vehicle orders can either be delivered or collected from store.

    Delivery: We can deliver to your home address or work place where our delivery team will observe safe social distancing rules.

    Collection: You can collect your vehicle from our store where we have adapted our hand over procedures and ensure safe social distancing throughout.


SERVICING & MAINTENANCE

Our workshop remains open for pre-booked appointments only. When visiting, please read the above points and make note of the below.
  • When attending, please report directly to our service desk ensuring social distancing is adhered to.

  • Please have your vehicle keys and service book ready to provide to our staff member.

    We are currently unable to store your helmet or your clothing whilst the vehicle is in our workshop.

  • We have closed our customer waiting area, this includes refreshment and toilet facilities. Due to this, we advise leaving your vehicle with us whilst the work is carried out and returning once we have contacted you or at an arranged collection time.


Finally...

We remain fully committed to you - our customers. You are at the forefront of our plans and we will continue to update you as the situation develops.



Due to high order volumes currently being received, orders may take longer to be processed than normal. This is also mirrored by some of our suppliers as they may working with limited staffing levels.



We would appreciate customers contacting us via email where possible rather than telephone calls, this is due to the high call volume we are receiving - We don't want to miss you. All emails and messages will be responded to as soon as possible.



Please contact the appropriate email address from the list below, this will direct your email to the most appropriate employee to assist you.

All Vehicle Sales: Sales@Whateverwheels.co.uk


ATV & Buggy Enquiries: ATV@Whateverwheels.co.uk


Parts Enquiries: Parts@Whateverwheels.co.uk


Workshop Booking / Technical: Workshop@Whateverwheels.co.uk



Due to high order volumes currently being received, orders may take longer to be processed than normal. This is also mirrored by some of our suppliers as they may have closed or have skeleton staff during this crisis.



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