Privacy Policy

The following privacy policy covers WhateverWheels Limited and our website https://www.whateverwheels.co.uk, operated by WhateverWheels Limited, WhateverWheels Limited, Lower Philips Road, Blackburn, BB15QN.

This policy was last revised 2019-01-02 13:24:40.
What information do we collect about you?
We try to collect as little information as possible. The amount and type of information varies dependent upon which area of our site you are using and details of the length of time any information is retained is shown under How long do we retain your information?:
  • If you are ordering from us:
    • Your name, email, telephone number, postal address and postcode, D/O/B, along with your public IP address.
    • Optionally, you may also provide a delivery name, address, postcode and telephone number
    This information is stored within the website and on our internal sales programme for a period of time.
  • If you are using our contact form:
    • Your email
    • Optionally, you may also provide a name and telephone number
    This information is not stored within our website or internally.
  • If you submit any other form of enquiry form, eg Product Enquiry on product pages, or similar:
    • Your name and email along with other pertinent information.
    This information is not stored within our website or internally.
  • If you email us directly:
    • Your email and name
    This information is not stored within our website or internally.
  • If you request a product stock alert:
    • Your email address
    This information is stored within the website until the stock alert has been issued.
  • If you use our manual finance application system:
    • Significant amounts of sensitive personal information
    This information is stored within the website for a very short period and destroyed as soon as possible.

We DO NOT collect or store payment details within this website or on our internal sales programme.

The internet web servers which host our website capture your public IP address and stores it as part of the web access logs for our site.

How we use your information.
  • If you are ordering from us:
    • We will use your information to process your order, carry out fraud screening and deliver goods to you.
    • Some of your details may be shared with trusted third parties, for example a payment processor and a delivery agent.
  • If you are using our contact form or any other form of enquiry form on the website or if you email us directly., eg Product Enquiry on product pages, or similar:
    • Your information will only be used to answer your enquiry

Third-Party processing of your information

Monek (Secure Hosting) are our trusted payment services provider. https://www.securehosting.com/company/. We transfer you to Monek to make payment when you order from us and select our secure checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.

Paypal are a trusted payment services provider. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We transfer you to Paypal to make payment when you order from us and select our Paypal checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.

Superbike Loans are one of our trusted finance brokers. https://www.superbikeloans.co.uk/privacy-policy/. If you submit an application for finance, we may disclose this to Superbike Loans for the purpose of obtaining credit on your behalf. We have strict contracts in place to ensure your data is kept secure. We do not have access to any of the additional data you provide to Superbike Loans as part of your application.

BikeSure are one of our trusted insurance brokers. https://www.bikesure.co.uk/privacy/. As part of our committment to our customers, we want to ensure you receive one of the best insurance quotes available. In doing so when you purchase a vehicle from us we pass your name, postcode & telephone number to BikeSure. We do not have access to any of the additional data you provide to BikeSure as part of your insurance quotation.

Vehicle Transport & Couriers are used to deliver your order. We use a small number of professional companies and have contracts in place governing the use of your data.

Vehicle Manufacturers will receive a copy of your information. This information is required by the manufacturer to activate and manage your products warranty. The data is transferred and stored securely throughout this process and will not be passed onto any third parties.

DVLA are a trusted government body who are responsible for the registration of motor vehicles. https://www.gov.uk/government/publications/dvla-privacy-policy. If you purchase a motor vehicle from us which requires road registration, your personal details will be shared with the DVLA to enable this process to be completed.

Finance Lenders If you complete an application for finance, this information will be shared with a panel of lenders to enable us to obtain credit on your behalf. We use a number of lenders such as Santander, Blackhorse, Close Brothers and MotoNovo - Privacy Policies are available for these lenders upon request, please email us at info@whateverwheels.co.uk.

Trust Pilot is our trusted external review host. https://uk.legal.trustpilot.com/end-user-privacy-terms. When you have completed a purchase from us we may pass your name and email address onto Trust Pilot to request a service review. This information is not shared or stored.

Recovery & Warranty Partners We work in partnership with a number of breakdown/recovery agents and warranty providers. Some of our range of vehicles include a breakdown / recovery package as standard, to ensure this can be allocated to you, we have to provide the agent with your details. These include but are not limited to name, address, telephone number, email address and qualifying vehicle details. These details will not be shared to any other third party without your prior consent. Our regular partners consiter of The AA, Autoguard Warranties, Moto Assist & First Response, Privacy Policies are available for these partners upon request, please email us at info@whateverwheels.co.uk.

Google Analytics is used within our website. https://policies.google.com/privacy?hl=en. This is a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage useage.

BikeSure (Adrian Flux) is our trusted insurance broker. https://www.bikesure.co.uk/privacy/. When you have completed a purchase from us we may pass your name, telephone number and postcode onto BikeSure for the purpose of providing a competitive insurance quote. This information is not shared or stored.

Facebook, Twitter and other social networks These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons. To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you're logged in; for example Facebook use this to say `x of your friends like this`. We do not have any access to that information, nor can we control how those networks use it. Social networks therefore could know that you are viewing this website, if you use their services (that isn't to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.

How long do we retain your information?
Our website has automated features which ensure that no personally identifiable information is retained for any longer than is strictly necessary.

For information held because you have ordered from us, the period is 366 weeks after which time your personal information is removed from the order record within our website. Our internal system will store personal details for vehicle orders with no expiry date, this is to enable us to contact you with maintenance reminders or vehicle recalls.

If you apply for finance through our website, but the transaction does not complete for whatever reason, your personal information is automatically removed from the order record after 8 weeks.

If you commence but do not fully complete an order with us, some of your information may have been captured, however your personal information is automatically removed from the abandoned order record after 4 weeks.

If you have requested a stock alert from our website, your information is retained until the item comes back into stock, or 52 weeks, whichever is the soonest. You are required to confirm all stock alert requests, with unconfirmed requests being removed after a period of 48 hours.

If you have a customer rewards account, it will remain active unless you request us to remove it. If you decide to have your account removed, any points balance will be lost.

If you leave a product review, it will remain active unless you request us to remove it.

How secure is your information?
Your connection to this website utilises SSL technology which encrypts all communications between your browser/device and the site.

Once any information you share with us is received, any data we store within the website is stored in an encrypted format which can only be accessed by members of the WhateverWheels Limited team.

Access to the administrative sections of our website is tightly limited to prevent access from outside our organisation.

Whilst we cannot 100% guarantee the security of data, we take all reasonable and practical precautions to keep your information safe.
Marketing
Nobody likes to receive unwanted email (SPAM)! We will only send you marketing messages if you have requested it.

We offer two methods for you to give us your permission:
  • If you are placing an order with us, you can tell us you would like to receive news and offers by email during checkout by ticking the box, informing us via telephone or instore.
    If you have ordered from us before, you may also remove a previously given permission during checkout by not ticking the box.
  • We may offer a marketing emails signup option. Our marketing list is double opt-in. If you do choose to sign up, you will be asked (by email) to confirm you wish to receive marketing by email by clicking a simple link.
  • Every marketing email we send will have a simple "click to unsubscribe" link.
Access to your information.
Our website does not create a user account for you, nor require you to do so.
Should you wish to check the data we hold about you, you may ask for a "Subject Access Request" by contacting us. Easiest is by either
  • emailing us at info@whateverwheels.co.uk
  • or writing to us at: Luke Davis, WhateverWheels Limited, WhateverWheels Limited, Lower Philips Road, Blackburn, BB15QN
Before releasing any data, we will require proof of your identity.
You may subsequently request that any information which you believe to be incorrect be updated.
In some circumstances, we may charge a small fee to cover administrative costs, which you will be advised of at the time of your request.
Your right to be forgotten.
You may request that we remove your information from our systems. Should you wish to be forgotten, all or part (dependent upon your request) of the information we hold will be removed except where we have a legitimate legal basis for retaining it.
To ask to be forgotten please either
  • email us at info@whateverwheels.co.uk
  • or write to us at: WhateverWheels Limited WhateverWheels Limited, Lower Philips Road, Blackburn, BB15QN
Before removing any data, we will require proof of your identity.
If we have a legitimate legal basis for retaining any of your information, we will inform you.
Cookies.

For details on what cookies we use and how we use them, please refer to our cookies page.

Links to other websites.

This website may contain links to third party websites. We are not responsible, nor have control of the privacy policies or practices of third party websites. No information provided through this website will be passed to a third party website except where specifically stated above under How we use your information.

Changes to our privacy policy.

Periodically, we may review our policy, for example if we change partners for payment processing or deliveries. Such changes will be reflected here at the earliest opportunity and you should check each time you share information with us that you are still happy to do so.

This policy was last updated 2019-01-02 13:24:40

How to contact us.
If you have any questions or concerns about this policy, you may contact us by either phone, email or post and we will do our best to answer your questions/concerns as quickly as possible.
  • To call us: 01254 438026
  • To email us: info@whateverwheels.co.uk
  • To write to us: WhateverWheels Limited, WhateverWheels Limited, Lower Philips Road, Blackburn, BB15QN
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