Lifetime Warranty Guide
Your guide to the Whatever Wheels Yamaha warranty.
1. Introduction
This document outlines the terms and conditions for the Lifetime Warranty provided by Whatever Wheels Limited, trading as Whatever Wheels Yamaha (referred to as "the Company"), on new and used motorcycles that meet the specified criteria. This Lifetime Warranty is an exclusive offer that comes free of charge with your purchase and is in addition to, and does not affect, your statutory rights as a consumer. We believe in providing peace of mind with every bike we sell.
New Bikes
Your new motorcycle is covered by the manufacturer's standard warranty, followed by the Whatever Wheels Lifetime Warranty.
Used Bikes
Your used motorcycle purchase includes our Whatever Wheels Lifetime Warranty.
2. Qualification Criteria
To qualify for the Lifetime Warranty, a motorcycle must meet all of the following conditions. Check each point to see if you're covered.
Brand & Vehicle Type
The warranty will cover new Yamaha motorcycles. It will also cover all used motorcycles of any brand. It does not apply to scooters, three-wheelers, 4-wheels ATVs/Buggies, or electric motorcycles. It is also excluded for motorcycles/scooters up to 200cc.
Age and Mileage
For new motorcycles, the warranty applies from the date of purchase. For used motorcycles, the vehicle must be younger than 5 years old and have covered less than 25,000 miles at the time of purchase.
Invoice
The sales invoice must explicitly state "Lifetime Warranty" to be valid.
3. What's Covered
This Lifetime Warranty guarantees to cover the cost of labour and parts for the repair of the following major components due to a manufacturing defect or material fault, subject to the conditions and exclusions detailed herein. We reserve the right to choose whether to repair or replace any component. Any replaced parts will become the property of the Company.
Crankshaft – big end bearing
Crankshaft – main bearing
Cam shafts breakage
Cylinder head gasket
Cylinder head internal brushes
Cylinder / piston wear
Valve guide breakage
Balance shaft breakage
Excessive oil consumption
Bevel drive unit failure
Gear box failure
Injector failure
4. Your Responsibilities
To maintain the validity of this Lifetime Warranty, the customer must adhere to the following obligations. Failure to do so will invalidate your warranty.
Follow Service Schedule
It is the customer's sole responsibility to ensure the motorcycle is serviced in strict accordance with the manufacturer's recommended service schedule, adhering to both the specified time and mileage intervals.
Use Authorised Service Centres
All servicing and repairs, including routine maintenance and warranty-related work, must be carried out exclusively by Whatever Wheels Yamaha or a service centre specifically authorised in writing by Whatever Wheels Yamaha. Failure to do so will invalidate the warranty.
New Motorcycle Inspection
For all new motorcycles, the vehicle must be brought to Whatever Wheels Yamaha no later than one month prior to the initial manufacturer's warranty expiring for a full inspection.
Normal Vehicle Use
The motorcycle must be used for normal road riding purposes only. The warranty will be invalidated by any use outside of this, including but not limited to: track days, racing, pace-making, speed testing, commercial use or use in a competition.
5. What's Not Covered (Exclusions)
This warranty does not cover certain items. Click on the categories below to see the detailed exclusions.
This warranty does not cover parts that are subject to routine servicing and periodic maintenance, including but not limited to: tyres, exhausts (including catalytic converters), drive belts/chains, cam chains, pipes, hoses, batteries, lamps/bulbs, fuses, seals, gaskets, channels, locks, hinges, handles, winders, straps, sprockets, linkages, and rubber/synthetic couplings/gaiters. Also excluded are any items that fail as a result of normal wear and tear, including but not limited to: bearings, brake components, or clutch components.
Audio equipment (including radio, tape, disc mechanisms, speakers, aerials), alarms, immobilisers, electronic equipment containing computer systems (both hardware and software), microchips, integrated circuits, display equipment (including TFT screens), or heated grips.
Bodywork, paintwork, glass, trim, panels, swinging arms, telescopic forks, suspension units, or any other cosmetic components. Any failure of a part that is related to an additional item or modification fitted by the owner or a third party not authorised by the Company is not covered. This includes any bike that has been tuned or modified (including exhaust or Catalytic converter removal). Damage from negligence, misuse, or abuse of the motorcycle is also excluded. Consequential losses, howsoever incurred, are also excluded. The warranty is non-transferable and applies only to the original purchaser of the motorcycle and is only valid for motorcycles registered and used within the United Kingdom. It also does not include any costs for collection and re-delivery of the motorcycle. Trade sales, Spares & Repair Sales, and bikes sold on auction sites such as E-bay are also excluded.
6. Miscellaneous
This section provides additional details regarding the warranty.
Parts Used
Repairs may be carried out using second-hand and/or reconditioned parts at the sole discretion of the Company. Any replaced parts will become the property of the Company.
Transferability
The Lifetime Warranty is non-transferable and applies only to the original purchaser of the motorcycle.
7. Claims Procedure
To make a claim, the customer must follow these steps precisely. Failure to do so may invalidate your claim.
Contact Us Immediately
Notify Whatever Wheels Yamaha of any potential claim within 14 days of discovering the fault. You must always contact Whatever Wheels Yamaha in the first instance before any repair work is commenced by a third party.
Provide Documentation
You must provide your original sales invoice (stating "Lifetime Warranty") and the complete, up-to-date service history for the motorcycle, to validate the claim.
Vehicle Transport
In the event a claim is necessary, it is the sole responsibility of the customer to transport the vehicle to and from Whatever Wheels Yamaha for inspection. Should the repair be authorised, the work will be completed exclusively by Whatever Wheels Yamaha. We will not authorise a third party to complete any warranty work, nor will any payment be reimbursed to the customer.
