We're currently experiencing high call volumes, if you're having trouble contacting us by phone, please email us at info@whateverwheels.co.uk or via text /WhatsApp - 07482534551

COVID-19 UPDATE

Friday 13 March 2020 Filed in: General

Due to the on-going situation with COVID-19 we are working hard to ensure the safety and wellbeing of our customers and staff. We have brought in some more measures to help with social distancing, while at the same time making sure we are here for you, our valued customers.



*UPDATE: 11/05/2020*
  • Our website will remain fully operational where you can order vehicles, clothing, accessories & parts for nationwide delivery.

  • Our motorcycle, scooter and ATV showroom is currently closed to all members of the public.

  • Our clothing and accessories department instore is closed to all members of the public.

  • Our workshop remains open for appointments ONLY, we will not accept any work unless it is pre-booked. All appointments must be booked using our normal contact methods - All appointments are required to follow social distancing measure and where possible, be fully contactless.

  • Due to our main ATV technician self-isolating due to health reasons, delays may be experienced with ATV & SBS repairs.

  • Customer Support & Technical Support will remain available via telephone, email, social networks and WhatsApp.

  • Delivery Update:

    Standard parcel couriers are operating as normal but next day deliveries are none guranteed.

    Our trusted motorcycle & ATV couriers are still fully operational to enable us to deliver your new motorbike right to your door.

    ALL deliveries are contactless to protect our customers, drivers and partners. Due to high order volumes, delays may be expected. Currently vehicle orders are being delivered within 1-3 weeks from date of order.

  • Finance Update:

    Our large selection of finance partners have been affected by the COVID-19 crisis. The majority have a limited work force to only undertake essential applications and payouts. During busy periods, finance applications may take longer than normal to process.

    Santander: Operating as normal

    Klarna: Applications can be submit using our online application process and through our website checkout. Klarna Finance UK are only accepting applications upto a loan value of £5,000. Application above this will be declined or postponed until further notice by Klarna. Klarna are still processing, accepting and paying out, this means the majority of our motorbikes, scooters and all accessories can still be delivered.

    Superbike Loans: Currently closed and not accepting new applications.

    Important: Customers with a less than average or poor credit score are able to submit an application for finance using our online application form but it will not currently be processed due to our secondary finance broker being closed due to COVID-19, the application will be input on the application system but not processed until they feel it safe to re-open.

Finally...

We remain fully committed to you - our customers. You are at the forefront of our plans and we will continue to update you as the situation develops.

Due to lower staffing levels and high order volumes currently being received, orders may take longer to be processed than normal. This is also mirrored by some of our suppliers as they may have closed or have skeleton staff during this crisis.

We would appreciate customers contacting us via email or using social networks rather than telephone calls, this is due to the high call volume we are receiving - We don't want to miss you. All emails and messages will be respond to as soon as possible.

Please contact the appropriate email address from the list below, this will direct your email to the most appropriate employee to assist you.

All Vehicle Sales: Sales@Whateverwheels.co.uk

ATV & Buggy Enquiries: ATV@Whateverwheels.co.uk

Parts Enquiries: Parts@Whateverwheels.co.uk

Workshop Booking / Technical: Workshop@Whateverwheels.co.uk




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